Privacy Policy

At Marina Shore Villas, your privacy is our priority. Safeguarding your personal data is something we take very seriously. Whether you are visiting our site or contacting us directly, we take steps to ensure your personal data is protected. This Privacy Policy explains our practices regarding how we gather, utilize, and shield the information you share with us when you interact with our website or contact us.

Information We Collect

When you access our website or reach out to us, we may collect personal data such as your name, email address, phone number, move-in date, floor plan interest, pet information, and any message you choose to send. This data is essential for us to respond to your inquiry, schedule tours, and communicate with you effectively.

We may also gather non-personal data about your website visit, such as the pages you accessed, the links you clicked on, your device type, and the length of your visit. This data helps us enhance our website’s performance and user experience. The information we collect includes:

Personal Details: Name, email, phone number, move-in date, floor plan interest, pet count, and any message you provide through our inquiry forms.
Website Use Data: Non-personal data such as visit duration, links clicked, pages accessed, device type, browser, approximate location, and traffic source, collected via Google Analytics 4 and Microsoft Clarity.
Call Tracking: When applicable, phone numbers displayed on the site may be dynamically assigned for source attribution; calls may be recorded with notification.
Application Data: If you choose to apply, that information is handled through our leasing portal under their privacy policy.

How We Utilize Your Information

We use the information we collect to provide, improve, and communicate about our services. Specifically, we use your data for:

Service Provision: Responding to your inquiries, scheduling tours, processing applications, and managing your resident account.
Correspondence: Communicating with you about your inquiry, tour, application status, lease reminders, and community updates.
Service Improvement: Understanding how visitors interact with our website so we can improve functionality, content, and user experience.
Marketing: With your permission, we may send promotional information about special offers, availability, and community updates. You can opt out at any time.
Data Security: We employ standard industry security technologies and procedures to protect your information from unauthorized access, exposure, alteration, or destruction.
Third-Party Service Providers: We may share information with trusted third-party service providers who help us operate our website, manage our business, or communicate with you, provided they agree to keep this information confidential and use it only for the services we request.
Cookies: Our website uses cookies to analyze traffic, tailor your experience, and improve site functionality. You can manage or disable cookies through your browser settings.
Links to Third-Party Sites: Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

SMS / Text Message Communications

When you submit a form on our website or opt in through other channels, you may consent to receive SMS text messages from Marina Shore Villas. By providing your mobile phone number and checking the consent checkbox on our forms, you agree to receive SMS communications from us.

SMS messages may include tour confirmations, scheduling reminders, availability updates, application status, lease reminders, and promotional offers related to our townhome community. Message frequency will vary based on your interactions with us. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further SMS will be sent. For help, reply HELP or contact us at 509-761-9989.

Your Rights & Choices

You have the right to:

Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your personal data, subject to certain legal obligations.
Opt out of marketing communications at any time.
Opt out of SMS by replying STOP to any text message.

To exercise any of these rights, please contact us at:
Marina Shore Villas
2721 W Marina Drive, Moses Lake, WA 98837
Phone: 509-761-9989
Email: info@marinashorevillas.com

Non-Sharing of Mobile Information

We will not share, sell, rent, or trade your mobile phone number with any third parties or affiliates for marketing or promotional purposes. Your mobile number will be used solely to provide the services you have requested and to send important informational messages related to your inquiry or lease.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Protecting Your Privacy

We use your personal information solely to enhance and refine our services. Protecting your privacy and ensuring the security of your data are our top priorities. We never share your data with third parties without your explicit consent, except as described in this policy, and we implement stringent measures to safeguard it from unauthorized access.

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically and to contact us with any questions or concerns.

Contact Us

For privacy questions or to exercise your rights, contact us at info@marinashorevillas.com or 509-761-9989.